Terms and Conditions

1. Scope

These Terms and Conditions apply to all orders placed through our online shop by consumers and businesses.

2. Contract Partner

The purchase contract is concluded with:

INNOCISE GmbH
Ursulinenstraße 35
66111 Saarbrücken
Germany

3. Conclusion of Contract

The presentation of products in the online shop does not constitute a legally binding offer, but a non-binding catalog. By placing an order, you submit a binding offer to purchase the goods. The contract is concluded when we accept your order by sending an order confirmation.

4. Prices and Payment

All prices are stated in EUR and include applicable VAT where required. Shipping costs are displayed separately during the checkout process.

Payment can be made using the methods offered during checkout.

5. Shipping and Delivery

Delivery is carried out via DHL. Delivery times may vary depending on destination.

For deliveries outside the European Union, additional customs duties, taxes or fees may apply. These are borne by the customer.

6. Retention of Title

The goods remain our property until full payment has been received.

7. Right of Withdrawal

Consumers have a statutory right of withdrawal. Details can be found in our withdrawal policy.

8. Warranty

The statutory warranty rights apply.

9. Liability

We are liable without limitation for damages resulting from injury to life, body or health, or from intentional or grossly negligent breaches of duty. For slight negligence, we are only liable in the event of a breach of essential contractual obligations.

10. Dispute Resolution

The European Commission provides a platform for online dispute resolution:
https://ec.europa.eu/consumers/odr/ https://ec.europa.eu/consumers/odr/

We are not obliged to participate in dispute resolution proceedings before a consumer arbitration board.

11. Final Provisions

The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods.